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Terms That Set Your Account Rules

The my36 Terms & Conditions explain how your account, wallet, games, support requests and promo access are handled before you open the lobby.

Account use termsWallet dutiesGame rule clausesDispute steps

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What my36 Terms Require From You

my36 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms & Conditions form the agreement between you and us when you create, access or continue using an account. They cover identity checks, wallet activity, game settlement, promo conditions, device access, account suspension, complaints and changes to the terms. We may ask for documents before

1
processing withdrawals or restoring access after a security concern. If local law restricts access where you are, you must not use the service; availability depends on local law and applies only where local law permits. Payment names in these terms are used to explain account duties,
2
not to promise that every method is available at every moment.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS HELP

Three Ways to Ask About Terms

Questions about the Terms & Conditions should reach the support team before you rely on an account action.

ACCOUNT CARE

Six Controls Behind Our Terms

Our Terms & Conditions are written around the checks we actually run: login security, wallet review, payment matching, cookie use, data retention and support escalation.

Data use

We use account data to apply the Terms & Conditions, verify your identity, record wallet activity and answer disputes. Access to those records is limited to staff who need them for account handling.

Cookie handling

Cookies help us keep your session active, recognise device patterns and apply security clauses in the terms. You can adjust browser settings, but some account checks may need cookies to work.

Security checks

If we see unusual login attempts or conflicting account details, the terms allow us to request verification before access continues. This protects the wallet record while the account issue is checked.

Retention period

We retain account and transaction records for as long as needed to meet legal, payment and dispute duties. When records are no longer required, we remove or archive them under internal controls.

Change requests

You may ask us to correct account details when they are outdated or wrong. We may request proof before changing names, phone numbers or payment details linked to the Terms & Conditions.

Payment matching

Deposits through Touch 'n Go, GrabPay, Boost dan FPX must match the account holder details required by the terms. Withdrawals may wait until the payment trail and identity checks are aligned.

Questions About Your Terms

This FAQ explains how the Terms & Conditions affect the account decisions you are most likely to ask about. Read it with the full terms because short answers cannot cover every clause or exception. If a term changes, the current version on my36.pro applies from the stated update time unless the clause says otherwise.

They apply when you create an account, log in, use the wallet, enter a game room or contact support about account activity. If you do not agree, you should not continue using the account.

Yes. Access can be limited if verification is incomplete, if local law does not permit use in your location, or if account activity breaches the Terms & Conditions. We explain the reason through support.

The terms require payment details to match your account record. Touch 'n Go, GrabPay, Boost dan FPX transactions may be checked before a withdrawal is released, especially after account changes or unusual activity.

We check the game record, provider log and account timeline before making a settlement decision under the Terms & Conditions. For titles such as Football Studio or Safari Heat, provider records may be used.

Yes. Contact support with the detail that needs correction and proof where needed. The terms allow us to reject changes that cannot be verified or that conflict with payment records.

We post the current Terms & Conditions on my36.pro and may show a notice after material updates. Continuing to use the account after the stated update time means the revised terms apply.

Start with live chat for quick clause checks, then use email if you need a written reply. Include your account name, transaction time or game name so we can locate the relevant record.

Terms That Set Your Account Rules

Three Ways to Ask About Terms

Six Controls Behind Our Terms

Data use

Cookie handling

Security checks

Retention period

Change requests

Payment matching

Questions About Your Terms

01 When do the Terms & Conditions apply to me?

02 Can the terms affect my access to the lobby?

03 How do the terms cover payments?

04 What happens if a game result is disputed?

05 Can I ask for my account data to be corrected?

06 How will I know if the terms change?

07 Who should I contact about a clause?

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